Following are the specific objectives of the stream:


  1. To strengthen Self Management Competencies of the participants
  2. To provide insight into various psychological/ behavioural processes which influence effective handling of employees.
  3. To empower participants to be in greater control of themselves for personal growth
  4. To develop skills in balancing emotions in interpersonal transactions
  5. To enable participants to develop Interpersonal Competence for improved organizational Performance and for better quality of work life.

To develop the ability to relate and apply behavioural skills to personal and organizational situations.


Today organizations face potpourri of challenges posed by technology-driven disruption of business activities increasingly characterized by volatile, uncertain, ambiguous, and complex (VUCA) conditions as well as unprecedented opportunities to develop new citizen centric programs and services that address their growing aspirations and expectations. Disruptive and technology led the transformation of virtually every sector of governance is posing new challenges. Prized skill-sets are becoming obsolete at a record pace and new skills we had never heard of until a few years ago are becoming crucial  to the continued success and even existence of many organizations. An IBM survey of 1,500 chief executives (Palmisano, 2010) provides an example of not developing the right skills in individuals, a majority of those surveyed worry about their own as well as executive team members’ ability to manage complex predicaments in the competitive, regulatory, operational, and organizational environments in which they work. CEOs also report a scarcity of the trust, creativity, resiliency, fault-tolerance, and experimental zest and intensity that characterize high performing organizations. Indeed, skill up-gradation is needed for developing strategic initiatives to streamline organizations goals. Officers need to have adequate skill set to address the challenges posed by VUCA environment.


This course aims at imparting those skills which would strengthen their self management and interpersonal skills. Indeed, executives need these types of different set of skills to cope with VUCA business landscape. This course will lead to not only improvement in job performance, but also improvement in knowl­edge, personality, attitude, behavior of an executive by focusing  more on the executive’s personal and professional growth.



Session 1. Understanding Self : MBTI

  • Need for Understanding Self
  • What is MBTI?
  • Assessing one’s Personality through MBTI
  • Usefulness of MBTI at work


Session 2. Interpersonal relations : FIRO-B

  • Need for improved Interpersonal relations
  • Interpersonal style of self and others: FIRO-B
  • Identifying one’s own interpersonal profile
  • Improving one’s interpersonal need profile


Session 3. Perception

  • Perception and process of Perception
  • Perceptual errors
  • Overcoming perceptual errors


Session 4. Emotional Intelligence

  • Defining Emotional Intelligence
  • Components of Emotional Intelligence
  • Need to develop emotional intelligence


Session 5. Transaction Analysis (TA)

  • Description of Transaction Analysis
  • Identifying one’s ego states and TA profile
  • Need for TA for better communication
  • Uses of TA


Session 6. Interpersonal Communication

  • Need for Interpersonal Communication
  • Barriers in Interpersonal Communication
  • Facilitating Interpersonal Communication
  • Johari Window


Session 7. Leadership Effectiveness

  • Approaches to leadership and Leadership Development
  • Identifying your own Leadership styles
  • Leading a high performance team


Session 8. Change Management

  • Defining Change
  • Different forces to change
  • Kurt Lewin’s model of Change
  • Managing resistance to change


Session 9. Conflict handling modes

  • Types of Conflict
  • Thomas Kilman Conflict handling modes
  • Assessment of one’s conflict handling styles


Session 10. Stress Management

  • Alarming statistics about stress
  • Elements making up stress in a person
  • Consequences of Stress
  • Strategies for managing stress


  1. Dr. Neetu Jain