Emerging technologies have ushered in radical changes in the way businesses operate now. Governance too is not bereft of these winds of change. However, radical changes require radical approaches. This course aims to upskill its participants about the new approaches and techniques for revolutionizing governance landscape. All these learning are supported by case-stories drawn from global scenario as well as grassroots learnings of the trainer. A realistic flavor is lent to these learning by debating extensively on related initiatives by Government of India (GoI) so that it could boast of “One-Nation, One Platform” to achieve SDGs , notwithstanding these turbulent pandemic times.


Emergence and convergence of emerging digital technologies has been a driving factor for the governance to transform drastically. These technologies have been accepted as the new norm and have yielded way for fourth industrial revolution, thus, creating opportunities for an intelligent information society. Prudent application of digital technologies, particularly emerging technologies (ET) can serve as a valuable tool to catalyze governance towards Sustainable Development Goals (SGDs) while adhering to the principles of good governance. As an instance, Artificial Intelligence (AI) augmented with power of data analytics can ensure that public decision-making processes are more consistent and contextualized. Indeed, these technological advancements are transforming many aspects of society especially governance. The pace at which these technologies are developing, transforming and converging governance landscape, creates an inevitable need to upskill the stakeholders. It means to evoke deliberations on various aspects that stay more relevant for a diverse and developing country like India and its citizenry.

‘Digital transformation’ has already become the new governance paradigm. Digital India had put the nation-state on the path of being ‘paperless’, ‘faceless’ and ‘cashless’ and now this has been coupled with an urgent need of being ‘contact-less’ too. In view of this, the present stream is an attempt to respond to the urgency of appreciating the changing landscape of digital governance with special reference to Indian context and its latest endeavours like India Stack. India being a populous diversified country with resource constraints must constantly strive to ensure that public services are delivered effectively and efficiently using digital technologies as means and not the end itself. The nature and scope of citizen involvement in public service innovation would define the new shape of public service delivery scenario, which must be understood.  Indeed, this course has been designed for the all those who would like to fathom various building blocks of this broad multidisciplinary landscape of digital transformation of governance, with special reference to India.



  • Session 1: Digital Transformation (DT) of Governance
    • Overview (Evolution and building blocks of Digital Transformation)
    • Journey of using digital technology
    • Why Digital Transformation of Governance
    • Ingredients to achieve Digital Transformation

    Session 2: Co-Creating Governance & Crowd Sourcing Ideas for Public Wellbeing

    • IAP2 model
    • Citizen Engagement platform of India


    Session 3: Life Cycle of Digital Transformation

    Session 4: Role of Emerging Technologies (ET) in Governance

    • Emerging Technologies
    • Categories of Emerging Technologies
    • Applications of Emerging Technologies


    Session 5: Data Driven Governance: Role of Big Data & Open Data for Predictive Decision Making

    • Overview of Big Data
    • Relationship between Big Data & Artificial Intelligence for data-driven governance
    • Overview of Open Data
    • Related global trends

    Session 6: Digitalization and Core IT Assets – Storing in Cloud


    • Introduction to Cloud computing
    • Cloud computing and Governance
    • NIC National Cloud – Meghraj
    • Covid-19 and Cloud Computing
    • Cloud Computing in a Post Covid World.


    Session 7: Gov 4.0- Convergence of Technologies & its Impact on Public Service Delivery


    • Overview of Fourth Industrial Revolution
    • Industry 4.0
    • Industry 4.0 environment
    • Cyber Physical Systems
    • Impact of Industry 4.0 on Public service delivery


    Session 8: Linking it all together in Federal Structure of Governance – ICCC and Dashboards


    • Dashboards for Digital Transformation
    • Dashboards Metrics for Digital Transformation
    • DISHA Dashboard, e-Taal, National UJALA Dashboard, e-Pragati Dashboards
    • Integrated Command and Control Centre
    • Role of DashBoards & Integrated Command Centres in Federal Structure of Governance


    Session 9: Indian Journey of GovTech : 1990s to Now

    • Growth of e-Governance in India fromrailway computerization till Digital India


    Session 10: Digital India: From Now to Neo-Now

    • Overview of Digital India programme
    • Key Initiatives of Digital India
    • Key Attempts of Digital India to Combat COVID

    Session 11: Creating Unified Digital Platforms : India Stack

    • Overview of India stack
    • Evolution of the India stack
    • Different layers of India stack
    • India stack Ecosystem


    Session 12: India Enterprise Architecture (IndEA) Framework: Catalysing One Nation One Government


    • Overview of IndEA
    • Objectives of IndEA
    • Structure and Principles of IndEA
    • Eight Reference Model of IndEA


    Session 13: Digital Service Standard (DSS)

    • Define Services & Categories of Digital services
    • The Need for Digital Service Standards
    • Introduction Digital Service Standards (DSS)
    • Digital Service Life Cycle

    Session 14: Designing a National Stack : A Use Case of Public Health (PH)

    • Overview of PH EcoSystem
    • Building up a National Health Stack and its application
    • Use case Discussions


    Session 15: Resolving Issues for Implementing GovTech

    • Identifying Various Categories of Issues and challenges in e-GovTech
    • Category – 1 : Technological challenges
    • Category – 2 : Governance challenges
    • Category – 2 : Socio-cultural challenges
    • Other Issues : Bad AI, Non-Responsive AI
    • Resolving to Achieve Fairness, Interpretability, Privacy, Security


    Session 16: Change Management for Digital Transformation: UpSkilling for Government 4.0

    • Change management in Complicated Ecosystem
    • The Need for Skilling 4.0 : Categories & Strategies


Dr. Charru Malhotra