1. understand the importance of consumer welfare in the era of globalization and liberalization;
  2. elaborate and integrate various provisions of Consumer Protection Act,1986 and related laws having bearing on Consumer Protection;
  3. describe Consumer Rights in different service sectors such as medical, Food safety, e- commerce and Legal Metrology
  4. Illustrate the importance of Consumer Protection law and policies from the point of view of promoting the culture of good governance.





Session 1.  Globalisation, Market and Consumer Protection


This session will help understand the need and importance of consumer protection and how globalization and technological innovations have not only changed the market but have also brought in new challenges. It will also focus on the current market mechanisms and how consumers are exploited by various producers and service providers.


Session 2.  Consumer Protection: Law and Policy


There are a number of laws that help protect the consumers but the most important Act is the Consumer Protection Act, 1986. This session will focus on the laws that are available to protect the consumers and deal with the various provisions of the Consumer Protection Act 1986 and the Consumer Protection Act, 2019 including the three tier mechanism available for redressal of grievances. It will also focus on policies that are being implemented to protect the consumers.


Session  3.  Consumer Protection: Education and Empowerment


Consumer education and awareness is the best method to empower the consumers. This session will provide a variety of information to empower the consumers. It will help them to be smart consumers with adequate information and do’s and don’ts to be safe in the market. A number of sources of information will also be shared in the session so that the consumer’s can use these sources in their day to day life.


Session  4.  Misleading Advertisements and Consumer


Consumers use a variety of services on a daily basis. This session will highlight the rights and responsibilities of the consumers as well as the service provides. Participants will be acquainted with various judgments of the National Commission and the Supreme court regarding their rights against the service provides. The complaint mechanism that is available in case of deficiency of services will also be discussed.


Session  5.  Food Safety and Consumer


Consumers of the 21st century have become more demanding in regard to healthy and safe food. Good food hygiene is therefore essential for food producers to make and sell food that is safe to eat. Awareness about food safety and how to prevent it is of prime importance. This session will give an insight into various dimensions of food safety and the role of Food Safety and Standards Authority of India in ensuring consumers gets safe food.


Session 6.  Legal Metrology and Consumer


Metrology refers to (Science of measurement). Legal Metrology is  a  branch of Metrology which deals with unit of weighment & measurement, method of weighment & measurement. The thrust area of legal metrology is regulation of correct use of  Weights and Measures  in  trade and  commerce and prevention of short  weighment and measurement as well as periodic verification and re-verification of  weighing and measuring  instrument.  In this session we will discuss   legal metrology and its importance, the laws that regulate legal metrology and how the consumer is market so that he gets correct weights and measures


Session 7.  Patients Rights and Medical Negligence


We all have to visit a doctor some times. Medical service is a nobel profession and doctor is considered to be next to god.In this session we will discuss the rights of a patient, his responsibilities, what is the duty of doctor , what constitutes negligence and what are the remedies  available under  Consumer Protection Act in case of a medical negligence. Some important case laws in this area will also be discussed to understand the various dimensions of medical negligence.


   Session 8.  Protecting Rural Consumer


Nearly 70% of Indian Consumers live in rural areas. Due to various reasons like lack of education, information and choice the rural consumers are exploited by the marketers. Availability of fake and look alike products not only harm consumers right to safety but are also hazardous to use. In this session we will discuss the nature and characteristics of rural consumers, the reasons for growth of rural markets, the problems faced by rural consumers and what strategies need to be adopted to protect them.


Session 9. e- Commerce and Consumer


Ecommerce, also known as electronic commerce or internet commerce, refers to the buying and selling of goods or services using the internet, and the transfer of money and data to execute these transactions. Ecommerce is often used to refer to the sale of physical products online, but it can also describe any kind of commercial transaction that is facilitated through the internet. In India e- commerce is growing very fast due to convenience, saves time and also easy to access. The young generation prefers to use digital mode to buy good and avail services. This session will discuss the nuts and bolts of e- commerce from a consumer’s perspective.



Session  10.  Alternate Dispute Redressal:Role of National Consumer Helpline


The National Consumer Helpline (NCH) is an Alternate Dispute Redressal mechanism to take grievances of the consumers. NCH receives enquiries and grievances from consumers across the country who face problems in their day-to-day dealings with business and service providers. This session will acquaint the participants with the working of the NCH and role being played in redressal of consumer grievances.

Faculty Contact

  1. Prof. Suresh Misra

  2. Dr. Mamta Pathania